2017 March Microsoft Official New Released MB2-714 Dumps in Lead2pass.com!
100% Free Download! 100% Pass Guaranteed!
Lead2pass is the best place for preparing IT exam as we are providing the latest and guaranteed questions for all certifications. We offer you the ultimate preparation resource of Microsoft MB2-714 exam questions and answers. Wondering what could be this effective? It is our Microsoft MB2-714 VCE and PDF which serves as a guide to pass Microsoft MB2-714 exam.
Following questions and answers are all new published by Microsoft Official Exam Center: http://www.lead2pass.com/mb2-714.html
You create a new case to which an enhanced service level agreement (SLA) is applied.
The SLA states that the case will be resolved in two hours.
You work on the case for 20 minutes, and then you discover that you require a password from the customer. The customer is unavailable, so you change the status reason of the case to On Hold. Forty minutes later, the customer sends you the password and you change the status reason of the case to In Progress.
You work on the case for 30 minutes, and then you change the cases status reason to On Hold, while you wait for a response from the customer. Twenty minutes later, you receive a response from the customer and you change the cases status reason to In Progress.
You work on the case for an additional 30 minutes, and then you change the case s status reason to Resolved.
How many minutes will the Resolve By KPI display for this case?
You need to identify how many default service level agreements (SLAs) you can have in a Dynamics CRM organization.
What should you identify?
A. one per organization
B. one per customer
C. one per entitlement
D. one per SLA item
Your customer service agents use two custom entities named Entity 1 and Entity2.
You need to organize the records for Entity1 and Entity2 so that they appear together in a single location.
What should you do first?
A. Enable the entities for queues.
B. Enable the entities for access teams.
C. Create a system view.
D. Create a personal view.
You have a Dynamics CRM organization that has several currencies enabled.
What occurs when a user creates a record that has a currency field?
A. The currency is based on the sales territory of the user.
B. The currency is based on the location of the user record.
C. The currency is converted into the base currency and is always displayed in the base currency
D. The system default currency is the record default, unless a customer has a default currency
Your company has a Dynamics CRM organization.
The company plans to use the product catalog.
You need to identify which component must be configured before you can implement the product catalog.
A. product families
C. price lists
D. unit groups
You create an entitlement that decreases the total terms when cases are created.
You need to identify what will cause the value of the remaining terms of an entitlement to be incremented or decremented.
What are two possible causes that you can identify? Each correct answer presents a complete solution.
A. when a case that is attached to the entitlement is resolved
B. when the entitlement is attached to a new contact
C. when a case that is attached to the entitlement is deleted
D. when the entitlement is attached to a new case
You have an entitlement that allows 15 cases to be opened by phone.
After the 15 cases are opened by phone, you discover that additional cases are being opened by using email, the Internet and Facebook.
You need to ensure that cases can be submitted for the entitlement only by using the phone. What should you do?
A. Change the Decrease Remaining On setting.
B. Add entitlement channels that have a total term of 0.
C. Create a routing rule.
D. Set the default entitlement.
You create a new case that is associated to a service level agreement (SLA).
You need to identify what occurs when the case is placed on hold.
What should you identify?
A. An automatic notification is sent to the manager of the user who placed the case on hold.
B. An automatic notification is sent to the customer who initiated the case.
C. The time calculations for the Key Performance Indicators (KPIs) are paused.
D. Users are prevented from editing the case record until the On Hold status changes.
You plan to create an entitlement template.
You need to identify which types of records can be associated to the template.
What are the possible record types that you can associate to the template? Each correct answer presents a complete solution.
B. service level agreement (SLA)
Your team has a queue named Assignments.
A team member named CSR1 plans to work on an item from the Assignments queue.
CRS1 reports that after picking the item in the queue, the item no longer appears in the queue.
You need to tell CSR1 which type of queue to open-to view the item.
Which type of queue should you tell CSR1 to open?
Practise Lead2pass MB2-714 braindumps and pass your exam easily. Lead2pass is number one company for real exam dumps. Download Lead2pass MB2-714 exam questions and answers PDF file and prepare from our study material.
MB2-714 new questions on Google Drive: https://drive.google.com/open?id=0B3Syig5i8gpDaHlZVXMzSHNMN2c
2017 Microsoft MB2-714 exam dumps (All 94 Q&As) from Lead2pass:
http://www.lead2pass.com/mb2-714.html [100% Exam Pass Guaranteed]