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2017 March EXIN Official New Released ITIL-Foundation Dumps in Lead2pass.com! 100% Free Download! 100% Pass Guaranteed! ITIL-Foundation easy pass guide: Preparing for EXIN ITIL-Foundation exam is really a tough task to accomplish. However, Lead2pass delivers the most comprehensive braindumps, covering each and every aspect of ITIL-Foundation exam curriculum. Following questions and answers are all new published by EXIN Official Exam Center: http://www.lead2pass.com/itil-foundation.html QUESTION 435 A. It keeps the communication going within the business Answer: B QUESTION 436 A. It contains targets that underpin those within an SLA to ensure that targets will not be breached by failure of the supporting activity. Answer: B QUESTION 437 A. Swift application of skills to diagnose any IT operations failures that occur Answer: C QUESTION 438 A. Someone who works in the same organization but in a different business unit to the service provider Answer: C QUESTION 439 A. Internal service Answer: C QUESTION 440 A. It supports the creation of a catalogue of services Answer: B QUESTION 441 A. To efficiently respond to requests for granting access to services Answer: A QUESTION 442 A. The process owner, process policy and set of process activities Answer: D QUESTION 443 A. How quickly a service or component can be restored to normal working order Answer: C QUESTION 444 A. People Answer: C QUESTION 445 A. Roles and responsibilities across all the service transition processes Answer: C QUESTION 446 A. Service portfolio management Answer: C QUESTION 447 A. It is efficient, effective and economical for all IT services Answer: D QUESTION 448 A. To maintain user satisfaction with the quality of IT services Answer: A QUESTION 449 A. The definitive media library Answer: D QUESTION 450 A. Premium business assets Answer: B QUESTION 451 A. It supports the creation of a portfolio of quantified services Answer: C QUESTION 452 A. Change management Answer: B QUESTION 453 A. Human resource model Answer: D QUESTION 454 A. Testing the tool and training process managers on using the process Answer: AD QUESTION 455 A. Technology metrics, service desk metrics and Key Performance Indicator (KPI) metrics Answer: C Lead2pass provides guarantee of EXIN ITIL-Foundation exam because Lead2pass is an authenticated IT certifications site. The ITIL-Foundation dump is updated with regular basis and the answers are rechecked of every exam. Good luck in your exam. ITIL-Foundation new questions on Google Drive: https://drive.google.com/open?id=0B3Syig5i8gpDV2dMckYzemxJVmc 2017 EXIN ITIL-Foundation exam dumps (All 465 Q&As) from Lead2pass: http://www.lead2pass.com/itil-foundation.html [100% Exam Pass Guaranteed]
What does the continual service improvement (CSI) approach enable a business to achieve?
B. It helps the business in making decisions on improvement initiatives
C. It helps the stakeholders understand their customers
D. It dictates the way the business interacts with external suppliers
Explanation:
https://www.cherwell.com/blog/7-steps-to-continual-service-improvement-csi-success
Which of the following BEST describes an operational level agreement (OLA)?
B. It is an agreement between a supplier and another part of the same organization that assists with the provision of services.
C. It is a written agreement between a supplier and the IT customer(s), defining the key service targets and responsibilities of both parties.
D. It is a legally binding contract outlining services delivered to an IT service provider that underpin a service that provider delivers to its customers.
Explanation:
http://wiki.en.it-processmaps.com/index.php/Service_Level_Management
Which of the following is NOT an objective of the operations management function?
B. Delivering operational improvements to achieve reduced costs
C. Management of the definitive media library (DML)
D. Maintenance of status quo to achieve stability of day to day processes and activities
Explanation:
https://en.wikipedia.org/wiki/Definitive_Media_Library
What is the BEST description of an external customer?
B. Anyone who gets charged for the delivered services
C. Customers who are not part of the same organization as the service provider
D. Customers for whom the cost of the service is the primary driver
Explanation:
http://smallbusiness.chron.com/internal-customer-external-customer-11698.html
How is a service delivered between departments of the same organization classified?
B. External service
C. Mission critical service
D. Organizational service
What BEST describes the value of service transition to the business?
B. It leads to gradual and continual improvement in service quality
C. It provides quick and effective access to standard services
D. It results in higher volumes of successful change
Which is an objective of access management?
B. To detect changes of state that have significance for management of an IT service
C. To assist with general information, complaints or comments
D. To minimize the impact of incidents that cannot be prevented
What should be documented as part of every process?
B. The service owner, service level agreement and set of process procedures
C. The policy owner, operational level agreement and set of process steps
D. The service manager, service contract and set of work instructions
What BEST defines serviceability?
B. How long a service or component can perform its agreed function without failure
C. The ability of a third-party supplier to meet the terms of its contract
D. The part of the business process that is critical to providing the service
In service design, which term describes services, technologies and tools?
B. Partners
C. Products
D. Processes
Explanation:
Many designs, plans and projects fail through a lack of preparation and management.
The implementation of ITIL service management as a practice is about preparing and planning the effective and efficient use of the four Ps: the People, the Processes, the Products (services, technology and tools) and the Partners (suppliers, manufacturers and vendors).
https://www.ucisa.ac.uk/~/media/Files/members/activities/ITIL/servicedesign/ITIL_Introducing%20Service%20Design%20pdf.ashx
What should a release policy include?
B. Roles and responsibilities for updating the configuration management database (CMDB)
C. Criteria and authorization to exit early life support and handover to the service operation function
D. How request for changes (RFCs) are approved for software releases in the IT production environment
Which process is responsible to provide and maintain accurate information on all services that are being transitioned or have been transitioned to the live environment?
B. Service level management
C. Service catalogue management
D. Service capacity management
Explanation:
https://facweb.northseattle.edu/lryan/IT109%20Intro.ppt
What BEST describes an important principle of communication in service operation?
B. It has an intended purpose or a resultant action
C. It focuses on creating a relationship between processes and products
D. It has responsibility for creating policies
What is an objective of event management?
B. To detect changes of state that have significance for management of an IT service
C. To provide a channel for users to receive standard services that they are expecting
D. To minimize the impact of incidents due to service failures that cannot be prevented
Where are the details of core and enhancing services provided?
B. The configuration management system
C. The service portfolio
D. The service catalogue
Which is used to assess business demand for services?
B. Patterns of business activity
C. Provider business assets
D. Predicted business architecture
What BEST describes the value of service operation to the business?
B. It ensures IT services are continuously aligned to business requirements
C. It defines the control of service assets and configurations
D. It reduces the duration and frequency of service outages
Which process analyses services that are no longer viable and when they should be retired?
B. Service portfolio management
C. Service level management
D. Business relationship management
Explanation:
http://www.list.lu/fileadmin/files/projects/TIPA_T10_ITIL_PAM_r2_v4.1.pdf
What BEST defines roles and responsibilities in relation to process and activities?
B. Configuration baseline
C. Service model
D. RACI matrix
Explanation:
http://www.thecqi.org/Documents/community/South%20Western/Wessex%20Branch/CQI%20Wessex%20-%20RACI%20approach%207Sep10.pdf (page 9)
Which one of the following answers shows two of the activities relating to tools that will take place during the transition stage of the service lifecycle?
B. Development or purchase of tools and deployment of the tools
C. Training tool administrators how to manage tools and monitoring tool performance in operational environment
D. Development or purchase of tools and deployment of the process
Which three types of metric support Continual Service Improvement (CSI) activities?
B. Process metrics, software metrics and financial metrics
C. Technology metrics, process metrics and service metrics
D. Service metrics, technology metrics and Key Performance Indicator (KPI) metrics
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